An experience where being a technician has had a positive impact on the patient


A long long time ago, in a far distant land...OK  circa 2010 in northeastern Pennsylvania, I worked in a practice where myself and two other techs were in charge of Prescription refills.  One of our patients was a long time Glaucoma patient, William C.  He was an elderly man who lived alone. While screening him one day, I realized that he was not taking his 2 kinds of Glaucoma drops as directed by the doctor.  I asked him gently if he was forgetting them or was it that he couldn't get them in by himself.  He was quite proud of himself that he was able to get them in without help, but he admitted to me that he just couldn't afford them!

I explained to him that there were programs for people who couldn't afford their medications.  I got the paperwork for him, as I handed it to  him he teared up. The next problem was that his eyesight was poor and wasn't able to read the small print on the paperwork.  He said he had a niece that could help him with it.  I highlighted the parts he needed to fill out in Yellow, told him he needed copies of his Tax records from previous years.  I told him to bring them back to me at his next visit and I would fax it for him. I wrote my name down in dark sharpie on a card.  2 days later he returned with the paperwork.  I was able to get him his drops mailed to his house for Free!  I think I was just as excited as he was!  From then on, I was the only one he would deal with.  He kept my card in his wallet.  Soon the front desk staff knew he would only let me help him!   When I left that practice, I made sure I introduced him to my replacement--a lady I'd trust with my own mother.  From what I hear he's still doing well, and taking his drops as he should!


​Laure Ulichney  COT​


"An experience where being a technician has had a positive impact on the patient"   









Congratulations to Laure Ulichney and  Karla Borck's daugther Erika!  They shared bragging rights with their combined design for our 25th Anniversary T Shirts.